We offer free shipping for all orders over 500 RON in Romania and 150 EUR in Europe.

Orders placed online are processed from Monday to Saturday in the time zone shown on the website. Production time excludes weekends and public holidays. The production time is described at the time of purchase and is active from the first business day after the order is placed.

Return costs are borne by the customer, except when the jewelry has a manufacturing defect or is damaged unexpectedly for reasons beyond our control. by customer. Also, in case of delivery of a different product than the one ordered, LISA CONCEPT will take care of exchanging it with a corresponding one. 

Please write down the bank account to which you want us to transfer the value of the returned products in the "Method of payment" column on the return form. At the moment, this is the only way to return the value of the product. 

Please send the packages to the address:

Strada Domnița Anastasia, number 10,

floor 4, interphone 006, sector 5,

Bucharest

Return form

You can download the return form here.