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CONTACT
Frequent questions

MY ORDER

"For ready-to-ship parts, please allow 1-2 business days for processing, plus shipping time. For made-to-order parts, please allow 10-15 business days for processing, plus shipping time.

Please read product descriptions and specific details before ordering.

Orders placed on weekends and major holidays will be processed on the next business day. We do not deliver on weekends or holidays.

During peak season and holidays, there may be processing and delivery delays.

Read more on our linked page about delivery details."

Although we cannot offer any guarantees, if you need your order urgently, please contact our team via hello@lisaconcept.com and we will do our best to fulfill your order as soon as possible.

Please note that we are open Tuesday to Saturday from 10:00 to 19:00

A1: Please email us at hello@lisaconcept.com with your order number within 24 hours and we will do our best to amend your request.

A2: Orders can be canceled or refunded up to one hour after placing the order.

After this time, unfortunately, we cannot modify the order, such as changing the size or adding products. If your order has not been dispatched, we may still change any personal details such as your shipping address.

Please contact our customer support team here to confirm.

If your order has not shipped, we can edit the shipping address. Email us at hello@lisaconcept.com with the updated address as soon as possible.

We cannot edit a billing address once an order has been placed.

Yes, you can exchange directly through our returns page here.

If you want to go up a half size, we can resize your piece when you purchase one of our services here. Once purchased, please email us at hello@lisaconcept.com to receive the difference in payment.

We do not accept returns, exchanges or resizing requests for international orders.

Custom orders, custom and half-size pieces, and engraved items are final sale and cannot be returned or exchanged.

Facebook and Instagram Shop orders are not eligible for exchanges.

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